Thank you for choosing to book your holiday with Great Ocean Road Real Estate Holidays. Please ensure you read the information below to ensure your stay is enjoyable.

TERMS AND CONDITIONS

SUMMARY

All bookings are accepted on the basis that you have read, understood and agree to abide, and be bound, by the Terms and Conditions and House Rules.

Whilst our aim is to maintain a high standard of accommodation, we do recommend a prior personal inspection to avoid disappointment.

Every effort has been made to ensure the accuracy of the published rates across all booking platforms, however Great Ocean Road Real Estate Holidays reserves the right to correct pricing errors.

All holiday accommodation properties are Smoke Free, without exception.

Keys will only be issued once you have paid all accommodation/bond/booking fees.

Bookings placed via INSTANT BOOK may be subject to change or cancellation if found to be in breach of the following conditions which shall be deemed to form part of this agreement

STRICT NO PARTY POLICY (YOUNG GROUPS, SCHOOLIES, HENS, BUCKS etc.)

FORCED MOVE IN DAYS MAY APPLY OVER PEAK SEASONS

BOOKINGS BEYOND 12 MONTHS IN ADVANCE WILL NOT BE ACCEPTED

The Property Owners reserve the right to cancel any holiday accommodation bookings at any time, and in this event, all reasonable endeavors will be used to offer you alternative holiday accommodation but without liability.

Our office hours are 9.00am. – 5.00pm. (7 days per week). Closed Good Friday, Christmas Day and New Years Day.

CHECK IN TIME: 3.00pm                  

CHECK OUT TIME: 10.00am.

PAYMENT

A deposit of 50% of the total tariff plus a non-refundable Booking Fee and Accidental Damage Waiver (BFDW*) of $100.00 is required to confirm your booking. The Balance payable no later than three (3) days prior to your arrival date. You will be notified by email for all balance payments. All payments are to be made via credit card.

Advance summer bookings (i.e. all bookings from 19th December – 31st January inclusive) require a holding deposit of $600.00 (including $100 BFDW) payable upon booking (re Books $200.00), with the balance of the 50% Deposit due on the 1st June, and final payment due in full by no later than the 1st December.

We accept Visa and MasterCard only. Deposits are not transferable.

A payment processing fee applies to credit card payments.  The rate is 1% (including GST) of the payment amount for Visa and MasterCard.

CREDIT CARD TOKENIZATION

Credit card tokenization allows for guests’ card information to be saved and may be charged for certain losses or expenses. Great Ocean Road Real Estate Holidays reserve the right to further charge the credit card in relation to any items as mentioned within the Terms and Conditions (this document) or the House Rules as annexed below and displayed at property.

BONDS

Select properties or select circumstances may require guests to pay a cash bond. Bonds are to be paid at time of final balance and will be returned via credit card following post inspection of the property.  Please allow up to 5 business days following checkout.

CANCELLATIONS

All monies paid are non-refundable.  However, in exceptional circumstances, if you cancel or fail to use your holiday accommodation booking, a refund may be payable (after deduction of $200.00 Administration Fee) if the accommodation is able to be re-booked for the same period.

BOOKING FEE AND ACCIDENTAL DAMAGE WAIVER (BFDW)

Our non-refundable Booking Fee and Accidental Damage Waiver (BFDW) of $100 protects you from being charged for accidental damage that may occur during your occupancy, up to a value of $1000. You remain responsible for any damage, repair, or replacement expenses exceeding $1000. BFDW does not cover damage or loss that is not disclosed. To avoid erroneous blame, you are required to immediately notify our team if anything is amiss when you arrive at the home. If an incident of damage occurs you must immediately inform our staff.

BFDW does not replace or negate your responsibility for all members of your party as a primary guest/renter. It does not pay for any act of intentional or negligent destruction, pet damage, re-keying, property damage resulting from motorized vehicle or watercraft use, additional cleaning if the home is left excessively dirty. This cover is for accidental damage up to the value of $1000 and anything in excess of this will be payable by the guest/renter. The BFDW is offered, administered, and funded solely by Great Ocean Road Real Estate Holidays and we are solely authorised to determine the nature of the cover.

KEYS/REMOTE CONTROLS

Upon payment in full of your accommodation and booking fees, keys (and remote controls if applicable) are to be collected from our office between 3.00pm. – 5.00pm on your arrival date unless prior arrangements have been made.  If you intend to arrive after hours, then you must make prior arrangements with our office. No responsibility will be taken for late arrivals without prior notice. 

All guests are responsible for the safekeeping of accommodation keys/remote controls.  A call out fee is payable if a replacement key is required after hours.

All keys/remote controls are to be returned to our office by no later than 10.00am on your departure date.  Late checkouts will be charged at full daily rental without exception. 

NUMBER OF OCCUPANTS

Unless otherwise previously agreed with the Agent/Property Owner, all holiday accommodation must only be used for private, residential usage only and to accommodate the number of guests stated on your Booking Confirmation.  No functions or parties may be conducted at the property under any circumstances.  Exceeding the stated number of guests will result in a termination of your Booking and you being required to vacate the Holiday Accommodation immediately without refund.  Charges for additional guests will be debited to your Credit Card without further notice.

Additional caravans, motor vehicles, motorcycles and the erection of tents are strictly prohibited.

WHAT TO BRING

All premises are fully self-contained, however linen and personal requisites are not always provided.   Unless otherwise stated on our website at www.greatoceanroadholidays.com.au, you will need to bring sheets, pillowcases, towels, bathmats, tea towels etc.  Whilst our holiday accommodation properties have small quantities of washing powder, detergents, soap and toilet paper, it is expected that you will need to bring supplies depending upon your length of stay.  Unless specifically identified within the online listing, properties featuring wood fires will supply firewood. Kindling & firelighters may need to be supplied by you. 

CLEANING & DEPARTURE

All holiday accommodation bookings are accepted on the basis that all holiday occupants will treat the property with the same respect as their own home in accordance with the “House Rules” annexed.   Any additional cleaning expenses will be debited to your credit card without further notice if the rules are not complied with. Failure to place bins out on bin night and on departure may result in additional charges. All furniture including outdoor is to be positioned in same location as on arrival at the property

NOISE/NUISANCE

Additional charges or immediate termination may apply in the event of unnecessary or excessive noise nuisance or disturbance caused to neighbouring properties during your occupancy.  I/We hereby acknowledge and agree that the agent has the absolute and sole discretion to cancel my/our occupancy in the event that my/our actions or behavior compromise the safety and/or quiet enjoyment of neighbouring properties or others.  I/We hereby agree that I/we will be fully responsible and liable for payment of all charges incurred, irrespective of such cancellation, together with any financial loss suffered by the property owner and/or agent, to be debited to my credit card without further notice.

PETS

Unless specifically stated as being pet friendly, no pets are allowed either onto the grounds of the property, nor inside the holiday accommodation under any circumstances.  Any pets found in holiday accommodation properties will result in a termination of your booking and additional cleaning charges will be debited to your credit card if this occurs. If your holiday accommodation is a designated “Pet Friendly” property, then I/we agree that we will abide by the additional terms and conditions detailed in “Doggie Do’s and Don’ts” attached. The agent is not responsible for the confinement of your pet.

REPAIRS

I/We agree to permit all repair and/or service personnel to enter the property for the purposes of conducting any repair, service or maintenance deemed necessary by the property owner/agent.

PERSONAL PROPERTY

Please remember to take your personal property and belongings with you upon your departure as the property owner/agent accept no responsibility whatsoever for any such items left behind. 

TELEPHONE/INTERNET SERVICES

I/We acknowledge that unless otherwise stated, telephone and internet access is not available to the holiday accommodation.

SALE INSPECTIONS

If the holiday accommodation is currently listed for sale, then I/we agree to permit the Agent to conduct inspections with prospective purchasers upon reasonable notice and at a mutually convenient time.

EMERGENCY AFTER HOURS ASSISTANCE

For urgent after-hours assistance, please call number provided on check in information.                           .

A call out fee may apply in these circumstances.

DISCLAIMER

I/We hereby acknowledge and agree that the Property Owner and Agent will not be held responsible nor liable for:

  • any injury or loss suffered by the occupants, their invitees or guests whatsoever or howsoever caused whilst I/we are in occupancy of the holiday accommodation due to my/our failure to comply with the Terms and Conditions or House Rules;
  • any injury or loss suffered by the occupants, their invitees or guests whatsoever or howsoever caused due to negligence on my/our/their part
  • any injury or loss suffered by the occupants, their invitees or guests whatsoever or howsoever caused as a result of insects or wildlife in or around the holiday accommodation site.  All occupants are to take specific care at all times within this rural area and requested not to approach any such wildlife under any circumstances.
  • any noise, disturbance or inconvenience caused as a result of renovation/building/road works being carried out in or near the vicinity of the holiday accommodation
  • the standard of any privately-owned holiday accommodation furnishings and fittings.

 

 

It is hereby agreed that the Agent provides holiday accommodation booking services only for and on behalf of the Property Owner.  Any property descriptions or advertising materials are to be viewed as a general guide only.  The Agent or its representatives will not be held responsible or liable for any deficiency in the holiday accommodation or its furniture/fittings.

The Property Owners reserve the right to cancel any holiday accommodation bookings at any time, and in this event, all reasonable endeavors will be used to offer you alternative holiday accommodation but without liability.

Signature:                                                                

Date:                                                                                                  

OFFICE CONTACT DETAILS

Anglesea: 91 Great Ocean Road Anglesea 3230: Ph:5263 2214 Fax: 5263 2841

Aireys Inlet: 28-30 Great Ocean Rd Aireys Inlet 3231. Ph: 5220 0200 Fax: 5220 0222

Lorne: 136 Mountjoy Pde Lorne 3232. Ph: 5289 4233 Fax: 5289 4211

Apollo Bay: 93 Great Ocean Rd Apollo Bay 3233. Ph: 5237 2600: 5237 6231

 

 

 

HOUSE RULES

Important ** each property will also have area specific house rules with additional information regarding items such as rubbish, BBQ gas etc.

RUBBISH

Please do not leave any rubbish in your rental property. Place rubbish in the outside bins as per the House Rules provided at the property.  Bins that are overflowing will not be collected so please ensure lids can be closed.  If waste is not put in appropriate bin it will also not be collected.

IN ADDITION TO BIN NIGHT, PLEASE ALSO PUT YOUR BINS OUT THE NIGHT BEFORE YOUR DEPARTURE

KITCHEN

  • Ensure stove, griller and oven are left clean and turned off.
  • The kitchen bin is to be left free of rubbish.
  • There is to be no food left in the fridge and the fridge is to be left clean.
  • Please ensure there are no dirty dishes left in the sink or on the benches
  • Dishwasher is to be emptied and all dishes put away.
  • All benches are to be left clean and all floors are to be swept and/or vacuumed.
  • If your rental property has a BBQ, please scrape and clean after each use.

BATHROOM & LAUNDRY

  • Ensure that the shower, vanity and toilet bowl are left clean and all soap and rubbish is removed.
  • Ensure no personal items are left in the washing machine and/or dryer

BEDROOMS

  • Check all cupboards and under beds to ensure removal of personal items
  • Check all electric blanket are off

GENERAL

  • All furniture including outdoor is to be positioned in same location as on arrival at the property

GAS

  • If you change over the gas cylinder for the premises during your stay, please advise our office so we can order another cylinder of GAS

BBQ GAS

  • Each property specific House Rules will instruct on procedure for swap/refill of BBQ Gas bottles.

PETS

  • All properties are NOT ‘Pet Friendly’ unless otherwise stated on the web listing.  Regardless, strictly NO pets are allowed inside the rental property including dogs of visitors. If animals are found on premises, the occupant will be liable for additional cleaning and the tenancy will be terminated.

 

ALL PROPERTIES ARE NON-SMOKING

PLEASE REPORT ALL BREAKAGES OR DAMAGES IMMEDIATELY

IF YOU EXPERIENCE ANY PROBLEMS WITH THE PROPERTY PLEASE CONTACT US IMMEDIATLEY SO THAT WE CAN DO EVERYTHING WITH IN OUR POWER TO RECTIFY THEM.

EXTRA CHARGES WILL BE PAYABLE IF THE ABOVE RULES ARE NOT OBSERVED

 

Thank you



 

DOGGIE DO’S & DON’TS

 

  • All dog droppings must be removed from premises prior to departure.
  • Your dog must not be taken inside the premises unless the property listing states otherwise.
  • If the property listing specifies pets are allowed inside, you are required to remove all traces of your pet from inside the property prior to departure
  • A fee of $50 is charged and payable when booking your accommodation
  • The owner of the dog is liable for any damage caused to the premises or resulting loss suffered by the property owner.
  • It is the occupiers’ responsibility to ensure their dog is suitably restrained within the rear yard of the premises.
  • A barking or aggressive dog will not be tolerated under any circumstances and may result in the termination of your booking.
  • If there is found to be any infringement relating to any of the above, Great Ocean Road Real Estate has the right to request immediate vacation of the premises without refund.

 

 

Great Ocean Road Real Estate Holidays reserve the right to further charge the credit card in relation to the following

  • Cleaning/and or putting away of crockery, cutlery pots, pans etc. (at cost)
  • Removal of excess garbage, boxes, bottles etc. (at cost)
  • Damages/ breakages to the property (at cost)
  • Cleaning fee for unclean BBQs $50.00
  • After hours key lock out $50.00
  • Replacement of lost keys, remote controls (at cost)
  • Any other incidental charges that may be incurred as per our Terms and Conditions which shall be deemed to form part of this agreement