Thank you so much choosing to book your holiday with Great Ocean Road Real Estate Holidays. Please ensure you read the information below to ensure your stay is enjoyable.

TERMS AND CONDITIONS

HOUSE RULES

BOND FORM

All bookings are accepted on the basis that you have read, understood and agree to abide, and be bound, by the Terms and Conditions and House Rules.

Whilst our aim is to maintain a high standard of accommodation, we do recommend a prior personal inspection to avoid disappointment.

All holiday accommodation properties are Smoke Free, without exception.

Keys will only be issued once you have paid all accommodation/booking fees prior to your arrival date (unless alternative arrangements have been made with our office).

Credit card tokenization allows for guests card information to be saved and may be charged for certain losses or expenses. Great Ocean Road Real Estate Holidays reserve the right to further charge the credit card in relation to the following

  • Cleaning/and or putting away of crockery, cutlery pots, pans etc. (at cost)
  • Removal of excess garbage, boxes, bottles etc. (at cost)
  • Damages/ breakages to the property (at cost)
  • Cleaning fee for unclean BBQs $50.00
  • After hours key lock out $50.00
  • Replacement of lost keys, remote controls (at cost)
  • Any other incidental charges that may be incurred as per our Terms and Conditions which shall be deemed to form part of this agreement

Bookings placed via INSTANT BOOK may be subject to change or cancellation if found to be in breach of the following conditions which shall be deemed to form part of this agreement

STRICT NO PARTY POLICY (SCHOOLIES, HENS, BUCKS etc.)

FORCED MOVE IN DAYS MAY APPLY OVER PEAK SEASONS

BOOKINGS BEYOND 12 MONTHS IN ADVANCE WILL NOT BE ACCEPTED

 

Please contact the Agent if you require further clarification.

 

Our office hours are 9.00am. – 5.00pm. (7 days per week).

Closed Good Friday, Christmas Day and New Years Day.

 

 CHECK IN TIME:        3.00pm                   CHECK OUT TIME:                      10.00am.

 

 

TERMS AND CONDITIONS

PAYMENT

A Deposit of 50% of the total tariff plus a non-refundable Booking Fee of $75.00 is required within 48 hours of booking your accommodation, with the Balance payable no later than three (3) days prior to your arrival date. At the time of collection of keys, you will also be required to provide your Credit Card details.

Advance Summer Bookings (i.e. all bookings from 19th December – 31st January inclusive) require a Holding Deposit of $575.00 (including $75 booking fee) payable upon booking (Re Books $175.00), with the balance of the 50% Deposit due on the 1st June, and final payment due in full by no later than the 1st December.

We accept cash, personal cheques, money orders, EFTPOS, Visa, MasterCard.

Deposits are not transferable.

A payment processing fee applies to credit card payments.  The rate is 1.5% (including GST) of the payment amount for Visa and MasterCard.

NOTE – PAYMENT TERMS MAY DIFFER ON THIRD PARTY WEBSITES

 

KEYS/REMOTE CONTROLS

Upon payment in full of your accommodation and booking fees, keys (and remote controls if applicable) are to be collected from our office between 3.00pm. – 5.00pm on your arrival date unless prior arrangements have been made.  If you intend to arrive after hours, then you must make prior arrangements with our office. No responsibility will be taken for late arrivals without prior notice. 

All guests are responsible for the safekeeping of accommodation keys/remote controls.  A call out fee is payable if a replacement key is required after hours.

All keys/remote controls are to be returned to our office by no later than 10.00am on your departure date.  Late checkouts will be charged at full daily rental without exception. 

CANCELLATIONS

All monies paid are non-refundable.  However, in exceptional circumstances, if you cancel or fail to use your holiday accommodation booking, a refund may be payable (after deduction of $175.00 Administration Fee) if the accommodation is able to be re-booked for the same period.

NUMBER OF OCCUPANTS

Unless otherwise previously agreed with the Agent/Property Owner, all holiday accommodation must only be used for private, residential usage only and to accommodate the number of guests stated on your Booking Confirmation.  No functions or parties may be conducted at the property under any circumstances.  Exceeding the stated number of guests will result in a termination of your Booking and you being required to vacate the Holiday Accommodation immediately without refund.  Charges for additional guests will be debited to your Credit Card without further notice.

Additional caravans, motor vehicles, motorcycles and the erection of tents are strictly prohibited.

WHAT TO BRING

All premises are fully self-contained, however linen and personal requisites are not always provided.   Unless otherwise stated on our website at www.greatoceanroadholidays.com.au, you will need to bring sheets, pillowcases, towels, bathmats, tea towels etc.  Whilst some holiday accommodation properties have small quantities of washing powder, detergents, soap and toilet paper, it is expected that you will need to bring supplies depending upon your length of stay. 

**FIREWOOD** Unless specifically identified within the online listing, properties featuring wood fires will supply firewood. Kindling & firelighters may need to be supplied by you. 

CLEANING

All Holiday Accommodation bookings are accepted on the basis that all holiday occupants will treat the property with the same respect as their own home in accordance with the “House Rules” annexed.   Any additional cleaning expenses will be debited to your Credit Card without further notice if the Rules are not complied with.

  • FAILURE TO PLACE BINS OUT ON BIN NIGHT AND ON DEPARTURE MAY RESULT IN ADDITIONAL CHARGES
  • ALL FURNITURE INCLUDING OUTDOOR IS TO BE POSITIONED IN SAME LOCATION AS ON ARRIVAL AT THE PROPERTY

 

NOISE/NUISANCE

Additional charges or immediate termination may apply in the event of unnecessary or excessive noise nuisance or disturbance caused to neighbouring properties during your occupancy.  I/We hereby acknowledge and agree that the Agent has the absolute and sole discretion to cancel my/our occupancy in the event that my/our actions or behavior compromise the safety and/or quiet enjoyment of neighbouring properties or others.  I/We hereby agree that I/we will be fully responsible and liable for payment of all charges incurred, irrespective of such cancellation, together with any financial loss suffered by the Property Owner and/or Agent, to be debited to my credit card without further notice.

PETS

Unless specifically stated as being ‘pet friendly’, no pets are allowed either onto the grounds of the Property, nor inside the holiday accommodation under any circumstances.  Any pets found in holiday accommodation properties will result in a termination of your booking and additional cleaning charges will be debited to your Credit Card if this occurs.    If your holiday accommodation is a designated “Pet Friendly” property, then I/we agree that we will abide by the additional terms and conditions detailed in “Doggie Do’s and Don’ts” attached. The agent is not responsible for the confinement of your pet.

DAMAGE

Whilst you are in occupation, you are fully responsible for all breakages and damage caused to the Property, its furniture fittings, or any consequent loss suffered by the Property Owner/Agent.  Any such breakages, damage or loss must be reported IMMEDIATELY to the Agent and either replaced to the satisfaction of the Property Owner/Agent, or paid for prior to departure.  Failure to comply with this condition will result in a debit of any such costs and expenses to your Credit Card without further notice.

REPAIRS

I/We agree to permit all repair and/or service personnel to enter the Property for the purposes of conducting any repair, service or maintenance deemed necessary by the Property Owner/Agent.

PERSONAL PROPERTY

Please remember to take your personal property and belongings with you upon your departure as the Property Owner/Agent accept no responsibility whatsoever for any such items left behind. 

TELEPHONE/INTERNET SERVICES

I/We acknowledge that unless otherwise stated, telephone and internet access is not available to the holiday accommodation.

SALE INSPECTIONS

If the holiday accommodation is currently listed for sale, then I/we agree to permit the Agent to conduct inspections with prospective purchasers upon reasonable notice and at a mutually convenient time.

AFTER HOURS ASSISTANCE

For urgent after hours assistance, please call number provided on check in information.                          .

A call out fee may apply in these circumstances.

DISCLAIMER

I/We hereby acknowledge and agree that the Property Owner and Agent will not be held responsible nor liable for:

  • any injury or loss suffered by the occupants, their invitees or guests whatsoever or howsoever caused whilst I/we are in occupancy of the holiday accommodation due to my/our failure to comply with the Terms and Conditions or House Rules;
  • any injury or loss suffered by the occupants, their invitees or guests whatsoever or howsoever caused due to negligence on my/our/their part
  • any injury or loss suffered by the occupants, their invitees or guests whatsoever or howsoever caused as a result of insects or wildlife in or around the holiday accommodation site.  All occupants are to take specific care at all times within this rural area and requested not to approach any such wildlife under any circumstances.
  • any noise, disturbance or inconvenience caused as a result of renovation/building/road works being carried out in or near the vicinity of the holiday accommodation
  • the standard of any privately owned holiday accommodation furnishings and fittings.

 

It is hereby agreed that the Agent provides holiday accommodation booking services only for and on behalf of the Property Owner.  Any property descriptions or advertising materials are to be viewed as a general guide only.  The Agent or its representatives will not be held responsible or liable for any deficiency in the holiday accommodation or its furniture/fittings.

The Property Owners reserve the right to cancel any holiday accommodation bookings at any time, and in this event, all reasonable endeavors will be used to offer you alternative holiday accommodation but without liability.

 

OFFICE CONTACT DETAILS

 

Torquay: 114 Surfcoast Hwy Torquay 3228. Ph: 5261 5088 Fax: 5261 3888

Anglesea: 91 Great Ocean Road Anglesea 3230: Ph:5263 2214 Fax: 5263 2841

Aireys Inlet: 28-30 Great Ocean Rd Aireys Inlet 3231. Ph: 5220 0200 Fax: 5220 0222

Lorne: 136 Mountjoy Pde Lorne 3232. Ph: 5289 4233 Fax: 5289 4211

Apollo Bay: 93 Great Ocean Rd Apollo Bay 3233. Ph: 5237 2600: 5237 6231

 

 

HOUSE RULES

Important ** each property will also have area specific house rules with additional information regarding items such as rubbish, BBQ gas etc.

RUBBISH

Please do not leave any rubbish in your rental property. Place rubbish in the outside bins as per the House Rules provided at the property.  Bins that are overflowing will not be collected so please ensure lids can be closed.  If waste is not put in appropriate bin it will also not be collected.

IN ADDITION TO BIN NIGHT, PLEASE ALSO PUT YOUR BINS OUT THE NIGHT BEFORE YOUR DEPARTURE

KITCHEN

  • Ensure stove, griller and oven are left clean and turned off.
  • The kitchen bin is to be left free of rubbish.
  • There is to be no food left in the fridge and the fridge is to be left clean.
  • Please ensure there are no dirty dishes left in the sink or on the benches
  • Dishwasher is to be emptied and all dishes put away.
  • All benches are to be left clean and all floors are to be swept and/or vacuumed.
  • If your rental property has a BBQ, please scrape and clean after each use.

BATHROOM & LAUNDRY

  • Ensure that the shower, vanity and toilet bowl are left clean and all soap and rubbish is removed.
  • Ensure no personal items are left in the washing machine and/or dryer

BEDROOMS

  • Check all cupboards and under beds to ensure removal of personal items
  • Check all electric blanket are off

GENERAL

  • All furniture including outdoor is to be positioned in same location as on arrival at the property

GAS

  • If you change over the gas cylinder for the premises during your stay, please advise our office so we can order another cylinder of GAS

BBQ GAS

  • Each property specific House Rules will instruct on procedure for swap/refill of BBQ Gas bottles.

PETS

  • All properties are NOT ‘Pet Friendly’ unless otherwise stated on the web listing.  Regardless, strictly NO pets are allowed inside the rental property including dogs of visitors. If animals are found on premises, the occupant will be liable for additional cleaning and the tenancy will be terminated.

 

ALL PROPERTIES ARE NON-SMOKING

PLEASE REPORT ALL BREAKAGES OR DAMAGES IMMEDIATELY

IF YOU EXPERIENCE ANY PROBLEMS WITH THE PROPERTY PLEASE CONTACT US IMMEDIATLEY SO THAT WE CAN DO EVERYTHING WITH IN OUR POWER TO RECTIFY THEM.

EXTRA CHARGES WILL BE PAYABLE IF THE ABOVE RULES ARE NOT OBSERVED

 

Thank you



 

DOGGIE DO’S & DON’TS

 

  • All dog droppings must be removed from premises prior to departure.
  • Your dog must not be taken inside the premises unless the property listing states otherwise.
  • If the property listing specifies pets are allowed inside, you are required to remove all traces of your pet from inside the property prior to departure
  • A fee of $50 is charged and payable when booking your accommodation
  • The owner of the dog is liable for any damage caused to the premises or resulting loss suffered by the property owner.
  • It is the occupiers’ responsibility to ensure their dog is suitably restrained within the rear yard of the premises.
  • A barking or aggressive dog will not be tolerated under any circumstances and may result in the termination of your booking.
  • If there is found to be any infringement relating to any of the above, Great Ocean Road Real Estate has the right to request immediate vacation of the premises without refund.

 

 

Great Ocean Road Real Estate Holidays reserve the right to further charge the credit card in relation to the following

  • Cleaning/and or putting away of crockery, cutlery pots, pans etc. (at cost)
  • Removal of excess garbage, boxes, bottles etc. (at cost)
  • Damages/ breakages to the property (at cost)
  • Cleaning fee for unclean BBQs $50.00
  • After hours key lock out $50.00
  • Replacement of lost keys, remote controls (at cost)
  • Any other incidental charges that may be incurred as per our Terms and Conditions which shall be deemed to form part of this agreement