Thank you so much choosing to book your holiday with Great Ocean Road Real Estate Holidays. Please ensure you read the information below to ensure your stay is enjoyable.
TERMS AND CONDITIONS
All bookings are accepted on the basis that you have read, understood and agree to abide, and be bound, by the Terms and Conditions and House Rules.
Whilst our aim is to maintain a high standard of accommodation, we do recommend a prior personal inspection to avoid disappointment.
All holiday accommodation properties are Smoke Free, without exception.
Keys will only be issued once you have paid all accommodation/booking fees prior to your arrival date (unless alternative arrangements have been made with our office).
Credit card tokenization allows for guests card information to be saved and may be charged for certain losses or expenses. Great Ocean Road Real Estate Holidays reserve the right to further charge the credit card in relation to the following
Bookings placed via INSTANT BOOK may be subject to change or cancellation if found to be in breach of the following conditions which shall be deemed to form part of this agreement
STRICT NO PARTY POLICY (SCHOOLIES, HENS, BUCKS etc.)
FORCED MOVE IN DAYS MAY APPLY OVER PEAK SEASONS
BOOKINGS BEYOND 12 MONTHS IN ADVANCE WILL NOT BE ACCEPTED
Please contact the Agent if you require further clarification.
Our office hours are 9.00am. – 5.00pm. (7 days per week).
Closed Good Friday, Christmas Day and New Years Day.
CHECK IN TIME: 3.00pm CHECK OUT TIME: 10.00am.
TERMS AND CONDITIONS
A Deposit of 50% of the total tariff plus a non-refundable Booking Fee of $75.00 is required within 48 hours of booking your accommodation, with the Balance payable no later than three (3) days prior to your arrival date. At the time of collection of keys, you will also be required to provide your Credit Card details.
Advance Summer Bookings (i.e. all bookings from 19th December – 31st January inclusive) require a Holding Deposit of $575.00 (including $75 booking fee) payable upon booking (Re Books $175.00), with the balance of the 50% Deposit due on the 1st June, and final payment due in full by no later than the 1st December.
We accept cash, personal cheques, money orders, EFTPOS, Visa, MasterCard.
Deposits are not transferable.
A payment processing fee applies to credit card payments. The rate is 1.5% (including GST) of the payment amount for Visa and MasterCard.
NOTE – PAYMENT TERMS MAY DIFFER ON THIRD PARTY WEBSITES
Upon payment in full of your accommodation and booking fees, keys (and remote controls if applicable) are to be collected from our office between 3.00pm. – 5.00pm on your arrival date unless prior arrangements have been made. If you intend to arrive after hours, then you must make prior arrangements with our office. No responsibility will be taken for late arrivals without prior notice.
All guests are responsible for the safekeeping of accommodation keys/remote controls. A call out fee is payable if a replacement key is required after hours.
All keys/remote controls are to be returned to our office by no later than 10.00am on your departure date. Late checkouts will be charged at full daily rental without exception.
All monies paid are non-refundable. However, in exceptional circumstances, if you cancel or fail to use your holiday accommodation booking, a refund may be payable (after deduction of $175.00 Administration Fee) if the accommodation is able to be re-booked for the same period.
NUMBER OF OCCUPANTS
Unless otherwise previously agreed with the Agent/Property Owner, all holiday accommodation must only be used for private, residential usage only and to accommodate the number of guests stated on your Booking Confirmation. No functions or parties may be conducted at the property under any circumstances. Exceeding the stated number of guests will result in a termination of your Booking and you being required to vacate the Holiday Accommodation immediately without refund. Charges for additional guests will be debited to your Credit Card without further notice.
Additional caravans, motor vehicles, motorcycles and the erection of tents are strictly prohibited.
WHAT TO BRING
All premises are fully self-contained, however linen and personal requisites are not always provided. Unless otherwise stated on our website at www.greatoceanroadholidays.com.au, you will need to bring sheets, pillowcases, towels, bathmats, tea towels etc. Whilst some holiday accommodation properties have small quantities of washing powder, detergents, soap and toilet paper, it is expected that you will need to bring supplies depending upon your length of stay.
**FIREWOOD** Unless specifically identified within the online listing, properties featuring wood fires will supply firewood. Kindling & firelighters may need to be supplied by you.
All Holiday Accommodation bookings are accepted on the basis that all holiday occupants will treat the property with the same respect as their own home in accordance with the “House Rules” annexed. Any additional cleaning expenses will be debited to your Credit Card without further notice if the Rules are not complied with.
Additional charges or immediate termination may apply in the event of unnecessary or excessive noise nuisance or disturbance caused to neighbouring properties during your occupancy. I/We hereby acknowledge and agree that the Agent has the absolute and sole discretion to cancel my/our occupancy in the event that my/our actions or behavior compromise the safety and/or quiet enjoyment of neighbouring properties or others. I/We hereby agree that I/we will be fully responsible and liable for payment of all charges incurred, irrespective of such cancellation, together with any financial loss suffered by the Property Owner and/or Agent, to be debited to my credit card without further notice.
Unless specifically stated as being ‘pet friendly’, no pets are allowed either onto the grounds of the Property, nor inside the holiday accommodation under any circumstances. Any pets found in holiday accommodation properties will result in a termination of your booking and additional cleaning charges will be debited to your Credit Card if this occurs. If your holiday accommodation is a designated “Pet Friendly” property, then I/we agree that we will abide by the additional terms and conditions detailed in “Doggie Do’s and Don’ts” attached. The agent is not responsible for the confinement of your pet.
Whilst you are in occupation, you are fully responsible for all breakages and damage caused to the Property, its furniture fittings, or any consequent loss suffered by the Property Owner/Agent. Any such breakages, damage or loss must be reported IMMEDIATELY to the Agent and either replaced to the satisfaction of the Property Owner/Agent, or paid for prior to departure. Failure to comply with this condition will result in a debit of any such costs and expenses to your Credit Card without further notice.
I/We agree to permit all repair and/or service personnel to enter the Property for the purposes of conducting any repair, service or maintenance deemed necessary by the Property Owner/Agent.
Please remember to take your personal property and belongings with you upon your departure as the Property Owner/Agent accept no responsibility whatsoever for any such items left behind.
I/We acknowledge that unless otherwise stated, telephone and internet access is not available to the holiday accommodation.
If the holiday accommodation is currently listed for sale, then I/we agree to permit the Agent to conduct inspections with prospective purchasers upon reasonable notice and at a mutually convenient time.
AFTER HOURS ASSISTANCE
For urgent after hours assistance, please call number provided on check in information. .
A call out fee may apply in these circumstances.
I/We hereby acknowledge and agree that the Property Owner and Agent will not be held responsible nor liable for:
It is hereby agreed that the Agent provides holiday accommodation booking services only for and on behalf of the Property Owner. Any property descriptions or advertising materials are to be viewed as a general guide only. The Agent or its representatives will not be held responsible or liable for any deficiency in the holiday accommodation or its furniture/fittings.
The Property Owners reserve the right to cancel any holiday accommodation bookings at any time, and in this event, all reasonable endeavors will be used to offer you alternative holiday accommodation but without liability.
OFFICE CONTACT DETAILS
Torquay: 114 Surfcoast Hwy Torquay 3228. Ph: 5261 5088 Fax: 5261 3888
Anglesea: 91 Great Ocean Road Anglesea 3230: Ph:5263 2214 Fax: 5263 2841
Aireys Inlet: 28-30 Great Ocean Rd Aireys Inlet 3231. Ph: 5220 0200 Fax: 5220 0222
Lorne: 136 Mountjoy Pde Lorne 3232. Ph: 5289 4233 Fax: 5289 4211
Apollo Bay: 93 Great Ocean Rd Apollo Bay 3233. Ph: 5237 2600: 5237 6231
Important ** each property will also have area specific house rules with additional information regarding items such as rubbish, BBQ gas etc.
Please do not leave any rubbish in your rental property. Place rubbish in the outside bins as per the House Rules provided at the property. Bins that are overflowing will not be collected so please ensure lids can be closed. If waste is not put in appropriate bin it will also not be collected.
IN ADDITION TO BIN NIGHT, PLEASE ALSO PUT YOUR BINS OUT THE NIGHT BEFORE YOUR DEPARTURE
BATHROOM & LAUNDRY
ALL PROPERTIES ARE NON-SMOKING
PLEASE REPORT ALL BREAKAGES OR DAMAGES IMMEDIATELY
IF YOU EXPERIENCE ANY PROBLEMS WITH THE PROPERTY PLEASE CONTACT US IMMEDIATLEY SO THAT WE CAN DO EVERYTHING WITH IN OUR POWER TO RECTIFY THEM.
EXTRA CHARGES WILL BE PAYABLE IF THE ABOVE RULES ARE NOT OBSERVED
DOGGIE DO’S & DON’TS
Great Ocean Road Real Estate Holidays reserve the right to further charge the credit card in relation to the following